Remittance Document
The Remittance Document page gives you a complete view of a single remittance advice—who it’s from, what it covers, where it is in processing, and the original document itself—all in one place.
Opening a Remittance Document
- Navigate to Documents → Remittances from the left-hand menu.
- Click a Document ID in the listing to open the Remittance Document page.
Remittance ID and Status
At the top of the page, you’ll see the Remittance ID and its current status (for example, Pending Remittance Review, Completed, or Rejected), along with an action toolbar for things like viewing, downloading, printing, adding comments, and checking the audit trail.
Remittance Timeline
Just below the status and toolbar, a timeline shows you where this remittance is in the process:
- Document Received
- Remittance Review
- Completed
If a remittance couldn’t be processed, the timeline will show a Rejected state instead.
- The stage you’re currently on is highlighted so it’s easy to spot at a glance.
- Stages that are already done are shown differently from stages that are still pending.
- If a remittance was rejected, that stage is clearly marked so you can see it was not successful.
Hover over a stage to see more detail on pending or rejected stages:
- On a stage that hasn’t started yet, you’ll see “Pending”.
- On a rejected stage, you’ll see when it was rejected, who rejected it, and the reason (if one was given).
Completed stages and stages not yet reached don’t display a tooltip on hover.
If the remittance has finished processing, the timeline also shows you the total time it took from when the document arrived to when it was completed. If it’s still in progress, you can see how long it’s been since it was received.
Remittance Information
On the left side of the page, you’ll find a summary of the remittance along with its details.
Summary Cards
At the top, three cards give you the essentials at a glance:
- Document Type
- Amount
- Payment Date
Header Tab
Below the summary cards, remittance information is organised into tabs. The Header tab is shown first and includes two groups of information:
| Section | Field | Description |
|---|---|---|
| Customer Information | Customer ID | Unique identifier assigned to the customer within the system. |
| Entity ID | Unique identifier for the associated business entity or legal entity. | |
| Customer Name | The registered name of the customer or business. | |
| ABN | Australian Business Number (ABN) of the customer, used for business identification in Australia. | |
| Email Address | Primary email address associated with the customer for communication and notifications. | |
| Payment Terms | Agreed payment conditions, such as due date or payment period (e.g., Net 30). | |
| Remittance Details | Payment Number | Unique reference number identifying the payment transaction. |
| Payment Method | Method used to make the payment, such as EFT, bank transfer, cheque, or credit card. | |
| Payment Date | Date on which the payment was made or processed. | |
| Payment Amount | Total amount paid in the remittance transaction. | |
| Payment Currency | Currency in which the payment was made (e.g., AUD, USD, EUR). |
Document Viewer
On the right side of the page, the original remittance document is displayed so you can check it against the extracted information at any time.
- You can zoom, download, and print the document from here.
- If you undock the document viewer, it opens separately and the information panel on the left expands to fill the full width of the screen—useful if you need more room to review the customer and payment details.
Rejected Remittances
If a remittance is rejected, the timeline clearly shows this, along with the reason it was rejected—so you can quickly understand what went wrong and what needs to be corrected.
Completed Remittances
Once a remittance reaches Completed status, the invoices it covers are tagged with the payment reference and payment date, and you’ll be able to see how long the whole process took from start to finish.