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Sync ClientInstallation & Upgrade

ACMO Sync Client installation and upgrade

This page describes how to install, verify, upgrade, and uninstall the ACMO Sync Client on Microsoft Windows. Packaging for macOS and Linux will be added when those distributions are available.

Download options

The Sync Client can be installed in either of the following ways:

  1. Standalone installer

    • Download the latest Sync Client installer from the link provided by ACMO.
    • Save the installer to the target server or workstation.

  2. Microsoft Store

    • Open the Microsoft Store on the target machine.
    • Search for “ACMO Sync Client”.
    • Select the application and choose “Install”.

Functionally both options are equivalent. The standalone installer is often preferred on servers or managed environments.

Installing on Windows

  1. Log on with an account that has local administrator privileges.

  2. Run the installer file, for example ACMO-Sync-Client-Setup-x.y.z.exe.

  3. When prompted by User Account Control, select “Yes” to allow the installer to make changes.

  4. Follow the installation steps:

    • Accept the licence terms.
    • Choose the installation folder (the default is suitable in most cases).
    • Confirm that installation of the ACMO Sync Client Service is enabled.

  5. Select “Install” and wait for the installation to complete.

  6. When finished, close the installer.

If the application is installed via the Microsoft Store, the store process performs these steps automatically.

Verifying the installation

After installation, perform the following checks.

Launch the application

  1. Open the Windows Start menu.
  2. Type “ACMO Sync Client” in the search box.
  3. Confirm that the ACMO Sync Client appears in the list.
  4. Launch the application and confirm that it opens without error.

If a desktop shortcut was created, the application can also be launched from that shortcut.

Check the Windows service

The background service must be installed and running for connections to operate.

To verify it:

  1. Press Windows + R to open the Run dialog.
  2. Type services.msc and press Enter.
  3. The Services management console will open.
  4. Locate the service for the Sync Client, for example ACMO Sync Client Service.
  5. Confirm that:
    • The service exists.
    • The status is Running.
    • The startup type is set to Automatic or Automatic (Delayed Start).

If the service does not exist or is not running, re-run the installer or review any installation logs. The service can also be started and stopped from within the Sync Client on the Service page.

First launch behaviour

When the Sync Client is launched for the first time:

  • No environments are configured.
  • The Environments page shows an empty list and prompts you to add the first environment.
  • Other environment-specific pages (Overview, Connections, Service) remain empty until an environment is created and connected.

Before defining any connections, you must first configure at least one environment.

See Environments for details.

Upgrading the Sync Client

When a new version is released:

  1. Obtain the latest installer or initiate the update from the Microsoft Store, depending on how the application was originally installed.

  2. If required, arrange a maintenance window to avoid interrupting active uploads or downloads.

  3. Optionally stop the background service:

    • Open services.msc.
    • Locate ACMO Sync Client Service.
    • Select “Stop”.

    Alternatively, use the Service page inside the Sync Client to stop the service.

  4. Run the new installer.

    • The installer detects the existing version and performs an in-place upgrade.
    • Existing environments, connections, and settings are preserved.

  5. After the upgrade:

    • Launch the Sync Client.
    • Confirm that environments and connections appear as expected.
    • Confirm that the ACMO Sync Client Service is installed, running, and set to start automatically.

Any version-specific notes or known behaviours will be recorded in the ACMO release notes.

Uninstalling

If the Sync Client needs to be removed:

Uninstall a standalone installation

  1. Open Windows Settings or Control Panel.
  2. Navigate to Apps → Installed apps (or Programs and Features on older versions).
  3. Locate ACMO Sync Client.
  4. Select it and choose Uninstall.
  5. Follow the prompts.

Uninstall a Microsoft Store installation

  1. Open Windows Settings → Apps → Installed apps.
  2. Find ACMO Sync Client.
  3. Select it and choose Uninstall.
  4. Confirm when prompted.

Alternatively:

  1. Open the Start menu.
  2. Right-click ACMO Sync Client.
  3. Choose Uninstall and follow the prompts.

After removal, any remaining configuration files or logs can be deleted manually in line with your organisation’s policies.

Once installation has been verified, proceed to:

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OverviewEnvironments